Terms & Conditions

Effective Date: February 24, 2026 — Last Updated: February 24, 2026

These Terms and Conditions ("Terms") govern your access to and use of the InBoundReady website at inboundready.com and all related AI receptionist and voice agent services (collectively, the "Service") provided by InBoundReady ("we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Description of Service

InBoundReady provides an AI-powered receptionist service that answers inbound phone calls on behalf of your business. The Service includes, but is not limited to:

  • AI-powered call answering and conversation handling
  • Appointment scheduling and calendar integration
  • Frequently asked questions handling based on your business information
  • Urgent call routing and notification
  • Call transcription and logging
  • A real-time dashboard for monitoring calls and managing your account

The Service is designed to supplement, not replace, human interaction. While our AI is trained to handle a wide range of call scenarios, it may not perfectly handle every situation.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent. By using the Service, you represent and warrant that you meet these requirements.

3. Account Registration & Responsibilities

  • You must provide accurate, complete, and current information during registration and keep your account information updated.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You must notify us immediately of any unauthorized use of your account.
  • You are responsible for providing accurate business information (hours, services, pricing, FAQs) for your AI receptionist to use.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable federal, state, local, or international law or regulation.
  • Engage in any activity that is fraudulent, deceptive, or misleading.
  • Transmit or facilitate the transmission of unsolicited communications (spam).
  • Interfere with or disrupt the Service, servers, or networks connected to the Service.
  • Attempt to gain unauthorized access to any part of the Service.
  • Use the Service to make outbound calls, conduct telemarketing, or engage in any form of unsolicited outreach.
  • Provide false or misleading business information that would cause the AI receptionist to misrepresent your business.
  • Use the Service for any illegal purpose, including but not limited to facilitating illegal transactions or activities.
  • Reverse engineer, decompile, or attempt to extract the source code of our AI technology.

5. Service Configuration & Your Responsibilities

  • You are responsible for configuring your AI receptionist with accurate and up-to-date business information.
  • You are responsible for ensuring that the use of an AI receptionist complies with all applicable laws and regulations in your jurisdiction, including call recording consent laws.
  • You are responsible for informing your customers, where required by law, that calls may be answered by an AI system and may be recorded.
  • We are not responsible for inaccuracies in information provided to callers if such inaccuracies result from incorrect configuration data provided by you.

6. Call Recording & Consent

The Service may record and transcribe phone calls. You acknowledge and agree that:

  • You are solely responsible for complying with all applicable call recording laws in your jurisdiction, including two-party (all-party) consent states and countries.
  • Our AI receptionist provides a disclosure at the beginning of each call that the call may be recorded. However, compliance with specific local requirements remains your responsibility.
  • You will not use call recordings for any purpose that violates applicable law.
  • You grant us the right to process call recordings and transcripts as necessary to provide and improve the Service.

7. Payment Terms

  • Fees for the Service are as described in your service agreement or as communicated to you upon sign-up.
  • All fees are billed in advance on a recurring basis (monthly or annually, as selected).
  • You authorize us to charge your designated payment method for all applicable fees.
  • Fees are non-refundable except as expressly stated in these Terms or as required by law.
  • We reserve the right to change our fees upon 30 days' prior written notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.
  • If payment fails, we may suspend or terminate your access to the Service after providing reasonable notice.

8. Cancellation & Termination

8.1 Cancellation by You

  • You may cancel your subscription at any time. There are no long-term contracts, setup fees, or cancellation penalties.
  • Upon cancellation, your Service will remain active until the end of the current billing period.
  • You may request deletion of your data upon cancellation in accordance with our Privacy Policy.

8.2 Termination by Us

  • We may suspend or terminate your access to the Service immediately if you violate these Terms.
  • We may terminate the Service with 30 days' written notice for any reason.
  • Upon termination, your right to use the Service ceases immediately, and we may delete your data after the retention period specified in our Privacy Policy.

9. Intellectual Property

  • The Service, including all AI models, software, algorithms, designs, text, graphics, and other content, is owned by InBoundReady and protected by intellectual property laws.
  • You retain ownership of all business information and content you provide to configure the Service.
  • You grant us a non-exclusive, worldwide, royalty-free license to use, process, and store your business information solely for the purpose of providing and improving the Service.
  • Nothing in these Terms transfers any intellectual property rights to you beyond the limited right to use the Service as described herein.

10. AI Limitations & Disclaimer

You acknowledge and agree that:

  • Our AI receptionist is an automated system and may not perfectly understand or respond to every caller inquiry.
  • The AI may occasionally misinterpret caller requests, provide imprecise responses, or fail to handle complex or unusual scenarios.
  • The Service is not a substitute for professional advice (legal, medical, financial, or otherwise). The AI receptionist provides general information based on your configuration and does not provide professional counsel.
  • We do not guarantee that the Service will be error-free, uninterrupted, or that it will meet all of your specific requirements.
  • We continuously work to improve our AI, but we do not guarantee any specific level of accuracy or performance.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • InBoundReady shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business, loss of data, or loss of goodwill, arising out of or related to your use of or inability to use the Service.
  • InBoundReady shall not be liable for any damages arising from missed calls, incorrect information provided by the AI, failed appointment bookings, or any other Service errors or interruptions.
  • Our total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the total amount paid by you to InBoundReady during the twelve (12) months preceding the event giving rise to the claim.
  • These limitations apply regardless of the legal theory on which the claim is based, whether we have been advised of the possibility of such damages, and whether any remedy fails of its essential purpose.

12. Indemnification

You agree to indemnify, defend, and hold harmless InBoundReady and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service.
  • Your violation of these Terms.
  • Your violation of any applicable law or regulation, including call recording consent laws.
  • Inaccurate or misleading business information provided by you.
  • Any dispute between you and your customers or callers arising from the use of the Service.

13. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at beaujsterling@gmail.com. We will attempt to resolve the dispute within 30 days.

14.2 Binding Arbitration

If the dispute cannot be resolved informally, you and InBoundReady agree to resolve any remaining dispute through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in Washington State. The arbitrator's decision shall be final and binding.

14.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against InBoundReady.

14.4 Exceptions

Either party may bring a claim in small claims court if the claim qualifies. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law principles.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, power failures, internet outages, telecommunications failures, or third-party service provider outages.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and InBoundReady regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

20. Contact Us

If you have questions about these Terms, please contact us: