Privacy Policy

Effective Date: February 24, 2026 — Last Updated: February 24, 2026

InBoundReady ("we," "us," or "our") operates the website inboundready.com and provides AI-powered receptionist and voice agent services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Information You Provide to Us

  • Account & Business Information: When you sign up for our Service, we collect your name, business name, email address, phone number, business address, and billing information.
  • Business Configuration Data: Information you provide to configure your AI receptionist, including business hours, services offered, pricing, frequently asked questions, appointment types, staff names, and other operational details.
  • Communications: When you contact us via email, phone, or our website contact form, we collect the content of those communications.

1.2 Information Collected Through the Service

  • Call Data: When our AI receptionist handles calls on your behalf, we collect call metadata (date, time, duration, caller phone number), call recordings, and call transcripts generated by our AI system.
  • Caller Information: Information provided by callers during conversations with our AI receptionist, such as names, phone numbers, email addresses, appointment preferences, and the nature of their inquiry.
  • Appointment Data: Details of appointments booked through the Service, including date, time, type of service, and contact information of the person booking.

1.3 Information Collected Automatically

  • Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other standard web analytics data.
  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your experience. See Section 7 for details.
  • Device Information: Device type, unique device identifiers, and mobile network information when accessing our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, operate, and maintain our AI receptionist service, including answering calls, booking appointments, handling inquiries, and routing urgent calls.
  • Service Improvement: To improve, personalize, and expand our Service, including training and improving our AI models and voice recognition capabilities.
  • Communication: To contact you regarding your account, service updates, technical notices, security alerts, and support messages.
  • Billing: To process payments and manage your subscription.
  • Analytics: To understand how our Service is used and to improve our website and marketing efforts.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • With Your Business Customers: Call data, transcripts, and appointment details are shared with you (our client) as part of the Service delivery through your dashboard and notifications.
  • Service Providers: We share information with third-party vendors who assist us in providing the Service, including cloud hosting providers, telephony providers, payment processors, and AI/machine learning platforms. These providers are bound by contractual obligations to protect your data.
  • Calendar & Scheduling Integrations: If you connect third-party calendar services, relevant appointment data is shared with those services as directed by you.
  • Legal Requirements: We may disclose information if required by law, subpoena, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specific retention periods include:

  • Call Recordings & Transcripts: Retained for the duration of your subscription plus 90 days after account termination, unless you request earlier deletion.
  • Business Configuration Data: Retained for the duration of your subscription plus 30 days after account termination.
  • Billing Records: Retained for 7 years to comply with tax and financial reporting obligations.
  • Website Analytics Data: Retained for 26 months in anonymized form.

You may request deletion of your data at any time by contacting us. We will delete or anonymize your data within 30 days of a verified request, except where retention is required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication requirements
  • Regular security assessments and monitoring
  • Secure cloud infrastructure with industry-standard certifications

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights & Choices

6.1 All Users

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
  • Data Portability: You may request your data in a structured, commonly used, machine-readable format.
  • Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us.

6.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • The right to know what personal information we collect, use, and disclose.
  • The right to delete your personal information.
  • The right to opt out of the sale or sharing of your personal information. We do not sell your personal information.
  • The right to non-discrimination for exercising your privacy rights.
  • The right to correct inaccurate personal information.
  • The right to limit the use and disclosure of sensitive personal information.

To exercise these rights, contact us at beaujsterling@gmail.com or call (206) 981-3137. We will verify your identity before processing your request.

6.3 European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • The right to access, rectify, or erase your personal data.
  • The right to restrict or object to processing.
  • The right to data portability.
  • The right to withdraw consent at any time.
  • The right to lodge a complaint with a supervisory authority.

Our legal bases for processing include: consent, performance of a contract, legitimate interests, and compliance with legal obligations.

7. Cookies & Tracking Technologies

Our website uses the following types of cookies:

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our website.
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services (such as Calendly for appointment scheduling). We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party site you visit.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. AI & Automated Decision-Making

Our Service uses artificial intelligence to process phone calls, generate responses, and perform actions such as appointment booking. Key details about our AI processing:

  • Our AI processes voice input in real time to understand caller intent and respond appropriately.
  • Call recordings and transcripts may be used to improve our AI models and service quality.
  • Our AI does not make consequential decisions about individuals (such as credit, employment, or insurance decisions).
  • You may request human review of any AI-handled interaction by contacting us.

11. Call Recording Disclosure

Our AI receptionist may record and transcribe phone calls as part of the Service. Key disclosures:

  • Callers are notified at the beginning of each call that the call may be recorded.
  • Call recording complies with applicable federal and state laws, including two-party consent requirements where applicable.
  • As our client, you are responsible for ensuring that call recording complies with the laws of your jurisdiction and for informing your customers as required.
  • Recordings are stored securely and retained in accordance with Section 4.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: